Lead and customer management
What data do we process and for what purposes?
When you contact us and when we provide services and fulfil orders with us (e.g. sending information material on services, ordering services, preparing offers), we process your data on the basis of Art. 6 (1) point b GDPR, which allows the processing of data to fulfil a contract or for measures preliminary to a contract.
How long do we store your data?
We delete your personal data as soon as it is no longer required for the above-mentioned purposes. This is regularly the result of legal obligations to provide evidence and to retain data, which are regulated, among other things, in the German Commercial Code and the German Fiscal Code.
The storage periods thereafter are up to ten years. In addition, personal data may be stored for the period during which claims can be asserted against us (statutory limitation period of three or up to thirty years).
Who receives your data?
Within our company, only those persons and departments receive your personal data that they need for the initiation or execution of a purchase contract or for a credit check.
We only provide your data to our affiliated companies. These are:
- RealCore Consulting GmbH, Essen
- RealCore Services GmbH, Essen
- RealCore Solutions GmbH, Essen
- RealCore Technology GmbH, Saarbrücken
- RealCore Business Consulting GmbH, Essen
- RealCore Omnishore GmbH, Hamburg
- RealCore Maintenance GmbH, Essen
- RealCore Media GmbH, Bremen
- RealCore Spain SL, Malaga
- rps GmbH, Essen
- secudor GmbH, Treuchtlingen
- In addition, we may transfer your personal data to other recipients outside the company to the extent necessary to fulfil our contractual and legal obligations as a service provider.
Who is responsible for processing your data?
The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions related to data protection is:
RealCore Group GmbH
Zeche Zollverein
Im Welterbe 2
D- 45141 Essen
Tel: +49 201 486 399-0
E-Mail: info@realcore.de
Managing Directors: Marcus Banner (Speaker), Roger Hillebrand, Michael Thielecke
Further information can be found in our imprint.
What rights do you have?
Your rights to processing
You have the right to the following at any time. You can find a more detailed description in our glossary:
- Right to confirmation and information (Art. 15, GDPR)
- Right to rectification (Art. 16, GDPR)
- Right to erasure (right to be forgotten) (Art. 17, GDPR)
- Right to restriction of processing (Art. 18, GDPR)
- Right to data portability (Art. 20, GDPR)
- Right to object (Art. 21, GDPR)
- Right to revoke consent under data protection law (Art. 7 (3), GDPR)
- Automated decision in individual cases including profiling (Art. 22 GDPR)
- To assert these rights or if you have any questions, simply contact the data protection officer or the responsible body.
Right to complain
You can also file a complaint with the data protection officer named above or with a regulatory authority (Art. 77, GDPR). You can find a list of German regulatory authorities at this link.
Is your data transferred to a third country?
We only transfer your data to third countries if you have given us your consent to do so and we have arranged the necessary data protection agreements and guarantees.
Are you obliged to provide your data?
We require personal data insofar as it is necessary for the processing of orders and services.
Do we carry out automated individual case decisions or profiling measures?
We do not use purely automated processing to make a decision.
Timeliness and changes to this information sheet
This information sheet is dated January 2019.