Store Operations

The focus is on supporting employees in their daily tasks as effectively as possible with intelligent services.

This includes a holistic approach that extends from merchandise management to information management and the intelligent search for information, to a KPI dashboard, as well as the administration and organisation of the tasks that arise.

A modern and intuitive user interface and workflows optimised for the respective type of retail are a major success factor for the perfect store application. Modern technologies such as image recognition, speech recognition or chatbots make the application easier to use.

Seamless integration into the central merchandise management system. SAP S/4HANA Retail processes recorded transactions in real time and provides reliable information, for example on stock, availability and the order and delivery situation.

A role-based information and task management system as the basis for employee and branch collaboration significantly increases the efficiency of branch processes.

We have extensive knowledge in centralised and decentralised merchandise management, as well as in technology and architecture consulting. For new customers, we offer numerous functional and integration modules that we incorporate free of charge into a project.

Implementing your own loyalty systems and programmes or integrating well-known providers such as PAYBACK often proves challenging. From authenticating the customer to collecting loyalty points and redeeming or exchanging the points, extensive know-how is required.

We offer you our extensive experience and customised products. As a partner of PAYBACK and SAP, we enable full integration of PAYBACK processes via SAP BTP. You can obtain the integration module we developed for this purpose from the SAP Store.

Many POS systems have been hysterically expanded to include customer-specific requirements and have become far removed from the original standard version.

This not only costs a lot of money and time for maintenance and operation, but often increases dependency and results in long waiting times for the provision of new functions.

Cloud POS systems (SaaS models) are now well established in the market and offer the opportunity to enrich the POS application with customer-specific requirements on a dedicated digital platform using a variety of integration approaches.

The actual POS application remains ‘clean’; the effort for upgrades is significantly reduced, and a ‘continuous improvement’ approach can be implemented much more effectively.

In addition to our extensive experience, we offer numerous reusable integration services and recommend implementing these for various requirements via a powerful and modern digital platform.

In addition to peer-to-peer connections, solutions in the sense of an event-driven architecture (EDA) are offered.

To do this, we recommend centralising pricing and promotion services, for example with SAP OPPS.

All sales applications are then supplied with standard prices and, above all, standard discount rules in real time when a shopping basket is created.

When introducing new POS systems, early and professional test management is essential for a successful project implementation due to the integration into many subsystems.

Efficient management of content on different advertising media is a prerequisite. Programmatic and intelligent control of advertising content is of the utmost importance, and can only be ensured by intelligent integration based on data, e.g. from SAP CAR.

We offer comprehensive process and architecture consulting and work together with our partner Seatback, which provides one of the most modern and flexible software solutions for media management in stores and for digital out-of-home (DOOH). We would be happy to present our notable references and success stories in retail to you.